Back-End Claims Processing

Efficient, Transparent & Customer-Centric

Back-End Claims Processing acts as the operational backbone of the service, managing every claim from assessment through to final settlement. It is where assessment findings become repairs, approvals and payments — efficiently, transparently and with the customer kept informed throughout.

The function is powered by a multidisciplinary team, so each stage of a claim is handled by the specialist best equipped for it.

Our Specialist Claims Team

Motor Engineers
Claims Adjusters
Technical Loss Adjustors (TLAs)

Spare Parts Coordinators
Workshop Coordinators

Workshop Management & Technical Control

Repairs are actively managed rather than simply authorised. The team inspects repair estimates, monitors repair progress and verifies labour and parts costs, keeping quality and cost under control from the first estimate to the final invoice.

Fraud Detection & Claims Integrity

Fraud detection, investigation and claims integrity checks are built into the process. These controls contain claims leakage and protect insurers from unnecessary losses, without slowing down the genuine claims that make up the vast majority of the book.

Efficient, transparent and customer-centric processing keeps settlement moving, costs contained and every party clear on where the claim stands.