Virtual Assessment Centre

Smart, Fast & Accurate Claim Assessments

The Virtual Assessment Centre brings the assessment to the claim instead of sending an assessor to it. Using digital tools and live video technology, AI-assisted virtual assessments deliver smart, fast and accurate evaluations from the moment a case is handed over by the Call Centre.

Every assessment covers accurate damage evaluation, estimate validation and liability assessment, so decisions rest on verified information rather than estimates alone.

What the Centre Delivers

AI-assisted virtual assessments using digital tools and live video technology.
Accurate damage evaluation for every reported incident.
Estimate validation against the actual damage observed.

Liability assessment as part of the same review.
Real-time reporting for faster decision-making.
Reduced turnaround times (TAT) across the claims cycle.

Built Into the Claims Workflow

The Virtual Assessment Centre integrates seamlessly with the overall claims workflow rather than sitting beside it. That integration is what maximises efficiency, reduces costs and minimises claim leakage — assessment findings flow directly into back-end processing, with no re-keying and no lost time between stages.

The result is faster decisions on well-evidenced claims, lower assessment costs, and a settlement process that moves at the pace customers expect.